Implementation Consultant

The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.

• Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
• Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
• Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
• Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
• Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
• Assesses and troubleshoots application issues during the implementation cycle.
• Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
• Performs other tasks and responsibilities as assigned.

• Education: Bachelor's degree or equivalent work experience.
• At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment.
• Demonstrated experience in managing implementation projects.
• Experience in a client-facing role.
• Experience in a high-revenue producing environment (eg billing of time and materials).
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.
• Knowledge of accounting terminology and processes (e.g. month-end close process).
• Knowledge of MS Office, MS Project, Salesforce, Accounting software.
• Excellent communication skills, strong organizational skills and attention to detail.
• Demonstrated strong technical problem-solving skills.
• Effective problem-solving and critical thinking skills.
• Strong client relationship skills.
• Ability to lead, own and manage a project.
• Ability to navigate ambiguous or difficult situations or personalities.
• Must be proactive and have a sense of urgency.
• Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholders.
• Previous experience documenting Business Requirements for software development and technical specifications.