Coordinator Field Network & Service Performance, Commercial CEE
Job Description
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
As a Coordinator Field Network & Service Performance, you will help ensure high-quality service delivery across Goodyear's service network in the CEE region. By monitoring service performance, supporting fleet operations, and collaborating with service providers and internal stakeholders, you will contribute to operational excellence, customer satisfaction, and continuous improvement across the network.
What You'll Do
Monitor and evaluate the performance of fleet and service providers through regular reviews and audits, ensuring compliance with service level agreements, contractual commitments, company policies, safety standards, and regulatory requirements.
Analyze fleet and service data, reports, and operational costs to identify trends, risks, improvement opportunities, and cost optimization initiatives that enhance service quality and operational efficiency.
Ensure the effective adoption and use of company-approved systems, tools, and processes by service providers, while supporting the implementation of new solutions, troubleshooting activities, system enhancements, and continuous improvement initiatives to optimize fleet performance and service delivery.
Support daily fleet operations by coordinating vehicle scheduling, maintenance activities, inventory and asset tracking, while ensuring accurate administration of fleet movements, installations, service changes, and all related documentation, records, and approvals.
Collaborate with internal stakeholders, customers, and service providers to monitor service delivery performance, resolve operational issues, and support performance reviews.
Maintain accurate records of customer interactions, service activities, and operational updates through CRM and other company systems.
Contribute to continuous improvement and operational excellence by supporting corrective action plans, change initiatives, and other activities that enhance service performance and support business objectives..
What We’re Looking For
Strong understanding of fleet operations and service management, with the ability to analyze data and identify trends.
Knowledge of service provider management and contract compliance, with familiarity in fleet management systems, CRM tools, and operational platforms
Strong organizational, communication, and stakeholder management skills, with attention to detail and a strong commitment to safety, quality, and compliance.
Experience in field work or fleet operations is required, with exposure to the tire industry considered a plus, and hands-on experience in audits, compliance checks, or service quality reviews.
Experience working with CRM systems, fleet management tools, and operational platforms, collaborating with internal and external stakeholders, and managing documentation, scheduling, and operational administration.
Completed secondary education required
Fluent in English and local language.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.