Service Supervisor
Job Description
The Service Supervisor supports front-end operations by overseeing customer service functions, ensuring efficient checkout processes, and maintaining a positive shopping experience. This role assists in supervising front-end associates, reinforcing service standards, and ensuring accurate, efficient, and friendly customer interactions.
Key ResponsibilitiesFront-End Operations
- Oversee daily front-end activities, including registers, self-checkout, and service desk
- Ensure efficient checkout flow and minimize wait times
- Monitor cash handling, till accuracy, and transaction procedures
- Assist with overrides, refunds, and customer service issues
Customer Service Excellence
- Deliver and reinforce exceptional customer service standards
- Address and resolve customer concerns in a professional and timely manner
- Support service desk functions including returns, exchanges, and special services
- Promote a friendly, welcoming store environment
Team Leadership & Support
- Help supervise, coach, and support front-end associates
- Assign breaks and manage shift coverage to maintain service levels
- Reinforce productivity and service expectations
- Provide real-time feedback and recognize strong performance
Operational Support
- Ensure front-end area is clean, organized, and fully stocked with supplies
- Monitor compliance with company policies and procedures
- Support opening and closing procedures as directed by store leadership
- Assist in training new associates on systems and service standards
Cash Control & Compliance
- Ensure proper cash handling procedures are followed at all times
- Assist with till audits, pickups, and end-of-day balancing
- Maintain confidentiality and accuracy in all financial transactions
Safety & Compliance
- Follow and enforce all safety protocols and company policies
- Ensure a safe environment for customers and associates
- Report and respond to incidents, hazards, or security concerns
- Previous retail or front-end experience preferred
- Supervisory or leadership experience strongly preferred
- Strong customer service and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong communication and organizational skills
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Customer service leadership
- Communication and problem-solving
- Attention to detail and accuracy
- Time management and efficiency
- Accountability and teamwork
- Fast-paced retail environment with constant customer interaction
- Standing for extended periods and frequent movement
- Occasional lifting and handling of store supplies
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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