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Service Delivery Manager, gTech Ads, Customer Experience
Posted 1 weeks ago
Job Description
- Drive operations with our staffing partners. Ensure key metrics targets and business objectives are met.
- Lead and inspire vendor teams to provide excellent customer service. Run and manage the AI operations strategy, focusing on automation efforts for the lowest spending customer segment.
- Translate business requirements into clear inputs for engineering teams. Coordinate efforts and align interests across program management, strategy, and engineering teams, requiring stakeholder management.
- Design and iterate on service workflows to achieve global consistency and efficiency. Drive operational excellence in partnership with vendor teams.
- Draw operational insights and make recommendations to drive improvements to deliver more effective and efficient operations.