Helpdesk Technician

Job Posting External

Primary Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.

Qualifications

• High school diploma or equivalent is required.
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Must have good communication and interpersonal skills.
• Knowledge of Windows 7, 8 & 10, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
• Must have a valid driver’s license.

This is a fully on-site position at the New Bremen, OH location.