Security Officer - Central Dispatch

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Central Dispatch in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch Professional supporting a dynamic retail location, where you will monitor activity, coordinate communications, document incidents, and help guide timely responses to security-related concerns. In this fast-paced role, you will combine strong customer service and communication with an agile, reliable, and innovative approach, while working with a caring team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $23.50 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to clients, visitors, and staff by carrying out site-specific procedures, dispatch protocols, and when appropriate, emergency response activities.
• Monitor radios, phones, alarms, and other communication systems to receive calls for service, document activity, and coordinate the assignment of personnel across the location.
• Respond to incidents and critical situations in a calm, problem-solving manner, relaying accurate information to on-site teams, management, and/or emergency services as needed.
• Maintain detailed logs, incident reports, and dispatch records, helping to support follow-up on security-related concerns, access issues, and/or operational disruptions.
• Conduct regular and random monitoring of the business and perimeter through available systems and coordinate patrol activity or response coverage as needed based on site conditions.

Minimum Requirements:

• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.