Back to jobsManages the agency’s O365/Exchange environment, processes eDiscovery requests, and develops and maintains custom scripts.
Develops and maintains related procedures, processes, and documentation as needed.
Investigates, develops, and implements solutions for agency issues and requirements.
Works Helpdesk tickets and troubleshoots email issues to resolution.
Documents results of all testing, including reasons for disapprovals when applicable.
Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.
Maintains all related installation and configuration parameters.
Recommends and conducts research of hardware and software that may prove beneficial to the agency’s mission.
Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.
Coordinates posting of instructional documentation for technical and non-technical groups.
Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements.
Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.
