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Job Description
Company Summary
Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.
Why This Role Matters
The Lead Sales and Customer Service Associate- The UPS Store provides customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.
What You Will Do
- Act on behalf of the Store Manager as a secondary key holder.
- Provide exceptional customer service by greeting customers, identifying needs, promoting products and services, and recommending additional solutions.
- Maintain professional store operations, including associate appearance standards, merchandising, stocking, inventory awareness, and housekeeping duties.
- Accurately process mail, printing requests, sales transactions, and incoming/outgoing shipments using POS and shipment management systems.
- Package shipments, generate labels, assist customers with office equipment, and process damaged, lost, or late shipment claims.
- Perform end-of-day reconciliation of cash, checks, credit cards, and other transactions according to company procedures.
- Must be able to work opening and closing shifts, including weekends.