Job Description
Everforth ECS is seeking a Portal Support Specialist to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI‑First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
• The Portal Support Specialist provides day-to-day operational and technical support for the WDP Core Integration Task Order management portal, enabling contractor and Government personnel to execute reporting, procurement coordination, and approval workflows with accuracy, traceability, and efficiency. In this role, the specialist serves as the primary point of contact for portal users navigating Monthly Status Report submissions, purchasing request workflows, and travel documentation, ensuring that all portal activities remain compliant, timely, and audit-ready.
• Provides operational and technical support for the program management portal used to execute reporting, coordination, and approval activities.
• Manages user access, permissions, and account support for contractor and Government personnel submitting Monthly Status Reports, Trip Reports, Requests to Initiate Purchase, and Consents to Purchase.
• Assists users with portal workflows related to document uploads, approval routing, and submission tracking for purchasing and travel requests.
• Supports preparation and submission of Requests to Initiate Purchase and Consents to Purchase by guiding users through Government-approved templates, required data fields, and supporting documentation.
• Monitors submission status, identifies incomplete or incorrect entries, and coordinates corrections to support timely Government review and concurrence.
• Provides user training and guidance on portal functionality supporting reporting, procurement tracking, and audit readiness.
• Tracks and resolves user-reported issues related to purchasing workflows, document access, and approval visibility.
• Maintains support documentation, issue logs, and resolution records within controlled repositories.
• Coordinates with portal configuration personnel to address recurring issues or workflow improvements impacting purchasing and reporting processes.
• Delivers responsive, accurate portal support enabling timely submissions, traceable procurement actions, and uninterrupted program coordination.
• Performs other duties as assigned.