Job Description
Everforth ECS is seeking a Tier-4 Analyst to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Tier-4 Analyst supports external vendor escalation operations for enterprise analytics platforms within WDP Core Integration and Joint All-Domain Command and Control mission systems, serving as a key contributor to the operational continuity and platform sustainment mission in direct support of Combatant Command planning staffs and Joint Staff analysis elements. This role provides hands-on vendor coordination, fault validation, and restoration support across AWS GovCloud and Secret Region environments in alignment with DoW mission readiness requirements.
• Supports Tier-4 vendor escalation operations for enterprise analytics platforms supporting War Data Platform Core Integration environments and Joint All-Domain Command and Control mission systems used by Combatant Command operational planning staffs and Joint Staff analysis elements.
• Assists platform support teams during external vendor coordination activities associated with enterprise software defects, hardware warranty processing, and distributed cloud service disruptions affecting operational analytics platforms hosted within AWS GovCloud and Secret Region environments.
• Coordinates warranty repair requests and hardware replacement activities for enterprise endpoint devices, secure enclave workstations, analytics computing nodes, and network-connected mission support equipment operating across multi-enclave operational environments.
• Submits proprietary software defect reports and diagnostic evidence to external vendors supporting analytics applications, data ingestion services, and enterprise identity federation platforms supporting War Data Platform processing environments.
• Reviews system telemetry, application logs, and monitoring outputs through Splunk, Amazon CloudWatch, and ServiceNow service management tools to validate fault conditions prior to vendor escalation.
• Tracks operational service metrics including vendor response latency, incident restoration timelines, escalation frequency indicators, and service stability trends impacting joint operational data workflows.
• Produces vendor coordination artifacts including defect documentation, repair tracking reports, outage notification packages, and service restoration summaries supporting program sustainment objectives.
• Collaborates with platform engineering, cybersecurity operations, and data operations teams during vendor remediation cycles to assist restoration activities supporting Joint All-Domain mission analytics environments and Combatant Command operational decision support.
• Performs other duties as assigned.