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Job Description
Position Summary
The Employee Relations Partner supports the consistent and effective management of employee relations activities across the region. This role partners closely with the Employee Relations Manager to coordinate casework, support investigations, and ensure accurate documentation and follow-through. The position focuses on execution and case management support, including intake coordination, documentation, fact gathering, and tracking trends. While the ER Lead owns complex case strategy and final decisionmaking, this role ensures cases move forward efficiently and consistently. This role serves as a critical bridge between local HR teams and the regional ER function, helping maintain discipline, responsiveness, and visibility across all employee relations matters. Success in this role is measured by case timeliness, documentation quality, consistency in process execution, and effective support of the ER Lead and HR teams.
Responsibilities
- Supports employee relations case management across the region, including tracking intake, documentation, and follow-up activities.
- Conducts investigations, including scheduling interviews, gathering documentation, summarizing findings, and maintaining case files.
- Maintains accurate and consistent case documentation, ensuring all records meet organizational and legal standards.
- Coordinates intake and triage of employee relations concerns, routing cases appropriately based on complexity and risk level.
- Tracks case status and timelines, ensuring timely progression and resolution of employee relations matters.
- Partners with HR Generalists and HR Directors, providing guidance on documentation standards and ensuring proper escalation of complex issues.
- Supports preparation of disciplinary documentation, ensuring alignment with policy and consistency across sites.
- Maintains ER tracking tools and reporting, identifying trends, repeat issues, and opportunities for proactive intervention.
- Ensures confidentiality and professionalism in all aspects of employee relations work.
- Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state, and local standards.
- Maintains compliance with all Baptist Health policies and procedures.
- Performs all other duties as assigned.
Other Related Functions
- Prepares materials for ER training sessions or leader education.
- Supports audits and reviews of employee relations documentation.
- Participates in process improvement efforts related to ER workflows.
- Provides administrative and coordination support during high-volume or complex case periods.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
SHRM-CP, PHR, or equivalent certification preferred.
3–5 years of Human Resources experience, with exposure to employee relations, investigations, or HR compliance. Experience supporting case documentation, investigations, or HR processes preferred. Experience in a healthcare or multi-site environment strongly preferred. Strong attention to detail and ability to manage confidential information required.