Back to jobs
Job Description
Position Summary
The Regional Employee Relations Manager serves as the organization’s subject matter expert and resource for complex employee relations matters across the region. This role establishes consistency, fairness, and sound judgment in how employee relations situations are assessed and resolved. The position focuses on high-impact and complex cases requiring discernment, investigation, and problem-solving beyond routine policy application. Straightforward cases (e.g., attendance tracking or basic corrective action) remain managed at the local hospital level; this role provides guidance, escalation support, and final review when risk, precedent, or organizational impact is present. Success in this role is measured by consistency of decisions across facilities, reduction of organizational risk, strengthened leader capability, and increased confidence in fair and equitable practices.
Responsibilities
- Serves as the regional expert for complex employee relations matters, including investigations, pattern concerns, high-risk performance issues, and sensitive workplace conflicts.
- Conducts and leads investigations, gathering facts, interviewing involved parties, documenting findings, and recommending resolution aligned with policy, precedent, and risk mitigation.
- Establishes regional consistency standards for corrective action, documentation, and case resolution to ensure similar situations are handled similarly across facilities.
- Provides consultation and coaching to HR leaders and operational leaders on nuanced situations requiring judgment, balancing fairness, business needs, and organizational risk.
- Reviews escalated disciplinary actions for alignment and consistency prior to implementation.
- Partners with Legal, Compliance, and senior leadership when cases involve potential regulatory exposure or significant organizational impact.
- Develops guidance, decision frameworks, and reference tools to strengthen leader confidence and reduce variation in handling employee issues.
- Analyzes trends across cases and identifies systemic themes requiring training, leadership development, or process changes.
- Supports local HR teams as a resource, providing advisory support while maintaining appropriate case ownership boundaries.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Performs all other duties as assigned.
Other Related Functions
- Participates in training leaders and HR teams on effective performance management and documentation practices.
- Assists with policy clarification and updates based on recurring themes.
- Supports change initiatives requiring ER guidance (reorganizations, restructures, workforce changes).
- Contributes to proactive strategies to reduce recurring ER issues.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field required.
- Advanced training in investigations, conflict resolution, or employment law strongly preferred.
- SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent professional certification preferred.
- 5+ years of progressive Human Resources experience, including significant employee relations responsibility. Demonstrated experience managing complex investigations and sensitive workplace issues. Experience supporting multiple departments or locations strongly preferred. Healthcare or similarly regulated environmental experience preferred.