Future Opening Opportunity - Front Desk/Guest Services Associate

***Interviews starting in September with a projected October starting date***

 

Help Deliver the Kalahari Experience  

 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

 

Front Desk Associate

 

Kalahari Resorts & Conventions is seeking a Front Desk Associate. In this role, you will provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout  

As part of our team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be one of the first associates to greet our guests and to set the tone for their entire experience.

 

Key Responsibilities  

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
  
  
• Associates are at all times attentive, friendly, helpful and courteous to all guests. Managers and fellow associates.
  
  
• Establish and maintain good communications and teamwork with fellow associates and other departments within the resort.
  
  
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  
  
• Fully comprehend and operate all relevant aspects of the Front Desk computer systems, copiers, fax machines, and other office equipment.

 

What We’re Looking For  

• A high school diploma or equivalent is required. College coursework in a related field and/or experience in a hotel or resort is helpful.

• Must be able to work well in stressful, high-pressure situations.
  
  
• Proficient in Windows software or have the ability to learn the necessary programs.
  
  
• Flexible and long hours are sometimes required, with availability for nights, weekends, and holidays. Possibly exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

 

A Sampling of Our Benefits  

 

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

 

Be Part of Something Extraordinary  

 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |  

Kalahari Resorts & Conventions is an Equal Opportunity Employer.