Resolution Management Officer

Qualifications:Bachelor's degree holder in any relevant fieldContact Center Operations Management is preferredStrong analytical, problem-solving, and decision-making skills.Good communication and interpersonal skills, with the ability to collaborate across teams.Proficient in using productivity tools and reporting systems.Learning Agility: Quickly grasps new concepts and skillsProfessionalism, Personal Credibility & Integrity: Demonstrates honesty, ethical behavior, and trustworthinessFlexibility & Adaptability: Handles change with a positive and solution‑oriented mindsetTeamwork & Collaboration: Works cooperatively with diverse individuals and groupsExcellence in Execution: Follows established processes while ensuring accuracy