Healthcare Concierge/Receptionst (WEEKENDS)

***MUST BE ABLE TO WORK EVERY SAT/SUN***

About Company:

Our mission is simple: Take Care of People. Guided by our core values of Integrity, Teamwork, Innovation, Education, Quality Outcomes, and Fiscal Responsibility, we are building a quality post-acute healthcare system that supports patients, families, and communities.

We provide a full continuum of services with a focus on exceptional outcomes and quality of life. Every day, our residents and patients are entrusted to a dedicated team of professionals and caregivers. We offer diverse career opportunities to grow your skills, serve others, and be part of a supportive, mission-driven culture.

Join us and be part of a team where Taking Care of People is more than our mission—it’s our culture!

HEALTHCARE CONCIERGE/RECEPTIONIST 

Responsibilities: 

• Stand as the point-of-contact for all newly admitted residents and families in the skilled nursing facility.

• Address resident and family concerns and answer questions related to issues, provider resources, and the normal day-to-day. 
• Resolution and timely response to all member problems within expected or required timeframes.
• Management of the customer relationship to ensure retention and maintain resident satisfaction. 
• Provide resident education and counseling on access to services, benefits and providers. 
• Assume ownership and responsibility for resident satisfaction.
• Assist in grievance and process.
• Ability to work before/past normal shift hours or weekends to complete any outstanding tasks for a member(s). 
• Maintain personal metrics to established performance levels of the team.
• Ability to work afternoon and evenings. 

Position Requirements:

• Customer service, sales or account management experience

• Conflict resolution experience
• Managed Care, Medicare and Medicaid experience preferable
• Knowledge of CMS guidelines, process and systems
• Excellent problem solving and organizational skills
• Strong interpersonal communication skills
• Ability to work independently or as a team
• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Welcome new residents and get them settled with tour, gift, and unpack and inventory belongings.

• Ensure room is ready (looks nice, clean, and equipment is in the room prior to admission)
• Tour new residents and prospective families
• Communicate and check on new residents after admit for several days
• Assist with admission paperwork and consents
• Assist with answering phones

 

 

 

(EVERY Weekend)