Director, Clinic Operations II

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Lyons - 3811 Lyons Ave. Houston, TX 77020

Director, Clinic Operations II - Job Overview

Schedule: Monday-Friday (7:30AM-4:30PM)

We are thrilled to welcome you to our mission-driven family at Legacy Community Health, where your leadership will have a profound impact on community healthcare. As the Director, Clinic Operations II, you will be at the heart of our efforts, ensuring the financial and operational success of our practices. Your guidance will empower our operations managers and support clinic operations, truly making a difference in the lives of those we serve.

• Lead and inspire a passionate team dedicated to community health and well-being.
• Foster a collaborative and supportive work environment.
• Enjoy a balanced work-life dynamic with ample personal growth opportunities.
• Engage in meaningful work that positively impacts community healthcare.
• Be a part of a mission-driven organization committed to excellence and compassion.

At Legacy Community Health, we are committed to nurturing your growth and providing avenues for personal and professional development. Join us on our journey to transform healthcare within our community, and be a part of something truly meaningful.

Key Responsibilities

• Oversee the operations and service delivery of all practice sites within assigned clinics.
• Collaborate with clinics to interview and hire managers and coordinators.
• Supervise and establish accountabilities for managers, providing performance feedback and conducting annual evaluations.
• Provide counsel in disciplinary matters with HR assistance.
• Ensure the success of physicians and mid-level providers in assigned practices.
• Collaborate with physicians for successful practice establishment.
• Review operational and financial performance monthly and develop Site-Specific Action Plans.
• Coordinate revenue cycle initiatives and ensure compliance with performance standards.
• Manage annual budget development and adherence.
• Maintain communication with Senior Regional Operations Director and VP of Operations.
• Attend leadership meetings and collaborate on problem-solving.
• Meet with physicians regarding financial success and deliver monthly revenue cycle performance.
• Work with marketing on regional strategies and practice success.
• Develop and revise clinical revenue cycle policies for compliance.
• Respond to inquiries or complaints from customers and regulatory agencies.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's level degree in business, healthcare or related discipline area is required.
• Three (3) years of recent demonstrated leadership experience managing a clinic's practice operations is required.
• Master's degree, MHA, MBA or equivalent is preferred.
• Excellent communication skills and customer service skills.
• Demonstrated competency with an EHRS system.
• Ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.
• Ability to develop a strong rapport with physicians.
• Significant skill in communicating with and relating to providers, including the ability to establish productive and cohesive partnership with providers.
• Strong knowledge of the day-to-day operations of clinical practice operations.
• Financial and analytical expertise in budget development, physician practice productivity, productivity standards, revenue cycle management, provider relations, scheduling and referral tracking management and all other aspects relating to the management of a dynamic and growing practice.
• Strong understanding of fiscal management/ cost control; marketing and practice development; strategic planning and human resource management.
• Ability to formulate and carry out operational plans for clinical practice operations.
• Knowledge of legal issues related to clinical practice operations, employment law and fraud/ abuse rules.
• Knowledge of project planning and ability to coordinate various projects and activities concurrently (multitasking/ prioritizing).
• Ability to navigate ambiguous situations and apply strong leadership skills in problem solving effectively.
• Must be able to manage multiple deadlines and prioritize.
• Bilingual (Spanish/English) is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.