Manager, Accounting Operations

The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

Daily Responsibilities:

• Establish and maintain guidelines, processes, policies, and industry best practices for collections of receivable balances
• Develop and enhance strategies and workflows to minimize financial exposure and create action plans and solutions to partner with internal and external stakeholders
• Key liaison for Sales team to communicate strategy and drive alignment across various FlightSafety teams in order to set appropriate expectations with our customers on payment expectations
• Prepare and present recurring reporting and KPIs on bad debt, high risk accounts, and industry developments that may affect collection of receivables
• Manage and oversee collections portal YayPay including workflows, administration, recordkeeping, communication, and reporting
• Establish good working relationships with internal teammates like Sales, Accounts Receivable, and Billing
• Perform credit reviews to grant payment terms for customers or evaluate overall credit worthiness of external partners
• Manage and partner with Third Party collection agency
• Serve as escalation point for direct reports to troubleshoot issues or suggestions to find alignment with customers
• Oversee and support the coaching, development, and training of team members.

Other Duties and Responsibilities:

• Oversee and support the coaching and development of team members
• Train and cross-train team as needed
• May work directly with external customers to resolve issues
• Participate in special projects as assigned
• Implement process improvements and share best practices across the department
• Establish productive relationships with cross functional teams
• Travel as required