Returns Administrator - St Louis, MO

A Day In The Life

Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by: 

• Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post-RMA follow-up activities as required.
• Collaborate with the warehouse to ensure returned materials are received into inventory accurately and in a timely manner.
• Meet daily productivity and workflow expectations established by management.
• Work with Contract Manufacturers to process RMAs at their facilities.
• Coordinate stock buy-back and scrap processes.
• Manage and resolve carrier claims.
• Partner with Transportation and Customer Service teams to resolve open sales order and shipment issues.
• Deliver a high level of customer service to both internal and external customers in alignment with departmental objectives.
• Attend and/or lead weekly meetings with cross-functional stakeholders to ensure timely RMA closure.
• Collaborate closely with internal departments including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
• Accurately interpret and communicate data from the ERP system.
• Manage multiple shared mailboxes and efficiently resolve a high volume of customer inquiries.
• Regularly review existing processes and implement process improvements as needed.
• Provide RMA process training to internal and external stakeholders as required.