Equine Client Services Representative

Lebanon Equine Clinic is seeking a client services representative (CSR) for our well-established equine-only veterinary clinic!

A professional and courteous demeanor to clients and co-workers alike while handling multiple tasks at once is expected. Receptionists answer the phones, differentiate between routine and emergency cases, schedule haul-in and farm call appointments, process payments and manage financial information, and communicate effectively between clients and other staff. Our CSR will also play an integral part in helping receiving inventory shipments as well as addressing and responding to prescription requests from established equine clients. 

Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients. Attention to detail is a must when providing information to our clients and our hospital team.

Job Responsibilities

• Answer phones promptly and professionally using a multi-line phone system

• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required

• Check medical and computer records for accurate client addresses, phone numbers and e-mails, as well as patient name, breed, sex, age, and boarding location.

• Fill prescriptions and provide routine administration instructions to clients

• Prepare health certificates and/or proof of vaccination as requested by the client

• Maintain a clean, neat reception area and front desk

• Know fees for routine services

• Communicate with clients in person and on the phone

• Help triage and prioritize emergency calls

Educational Requirements & Skills Needed

• Educational Requirements: High school diploma or equivalent, some college preferred

• Minimum age requirement of 18 years old

Skills Needed:

• Ability to read and comprehend instructions

• Effective communication with clients in person and by phone

• Exceptional customer service skills

• Ability to work in a fast-paced environment

Physical Obligations:

• Able to lift and carry up to 50 pounds

• Endure standing and walking on hard floor surfaces for extended periods of time

• Able to work in noisy work conditions with sounds from animals and equipment

• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Lebanon Equine Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lebanon Equine Clinic complies with applicable state and local laws governing nondiscrimination. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.