Job Description
The Sr. Platform Engineer is an individual contributor role responsible for the technical ownership, support, reliability, and continuous improvement of RealTruck's cloud-based contact center stack, including Amazon Connect, Kustomer, and the broader set of tools, integrations, and AWS services that support contact center operations. This role will partner closely with Customer Service, eCommerce, Technology, Security, Infrastructure, and vendor teams to ensure the platform is production-ready, supportable, observable, and aligned with business needs. The role will own day-to-day technical operations, incident response, platform configuration, release/change management, integrations, monitoring, and support documentation for the contact center environment.