Hotel Manager

Summary: This position Is responsible for managing the daily hotel operations to achieve planned financial and human resource goals for the property as well as operating within Company and brand standards. This Includes maintaining the physical condition of the hotel and protecting the owner's assets.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned by a supervisor as needed.

Sales, Marketing & Revenue:

• Direct the development and execution of strategic sales, marketing and revenue management initiatives that lead to the achievement of:
  • Targeted RevPAR Index goal
  • Room revenue and total revenue goals

• • Sales booking pace goals
  • Sales productivity goals
• Participate In the dally and weekly revenue strategies
• Support the ongoing sales effort by participating In the direct sales effort, and those supporting the sales team
• Respond quickly to changing market conditions, and revise strategies accordingly
• Understand the local market, knowing key accounts, Individuals and organizations affecting demand drivers

Financial & Accounting

• Manage costs to achieve GOP goals using checkbooks and other financial resources
• Ensure proper flow-through goals are achieved for any revenue variance
• Produce accurate and timely revenue and GOP projections / detailed forecasts as required
• Evaluate monthly financial statements and complete variance report which Includes an analysis of revenues, expenses and review of balance sheet
• Comply with all Company accounting procedures
• Maintain proper Internal controls environment

Planning

• Develop annual business plans Including: Operating budget, Sales & Marketing plan and Capital plan

Food & Beverage and Other Tenant Operations

• Oversee food & beverage operations to deliver superior experience, ensuring proper service levels and brand and regulatory compliance exists in all facets of F&B operation.

Other Areas

• Interact with guests and team members on a regular basis to drive guest satisfaction and team member engagement scores; achieve related goals
• Ensure that all property preventive maintenance and deep cleaning programs are in place In all areas of the operation and perform regular property inspections (including guestrooms) with operations team
• Interview, hire, supervise, train, and counsel department managers in the efficient, effective and appropriate operations of their department
• Develop departmental improvement plans as may be required
• Conduct regular visual Inspections of the property and guestrooms to ensure proper maintenance, cleanliness and service standards are in place
• Operate property In such a manner as to pass all brand Quality Assurance Inspections as well as regulatory, insurance or other inspections
• Oversee/manage the human resources function of the hotel including an appropriate team member relations program: recruiting/ interviewing/ hiring, coaching/ counseling/ discipline, complaint investigation/ resolution, recognition/ rewards
• Conduct daily standups, weekly staff meetings, biweekly manager one-on-ones, monthly GM roundtables, monthly luncheons/rallies and other meetings as required or warranted

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Maintain a professional appearance and manner at all times.
• Must possess thorough knowledge of all Front of House and F&B operations, and individual job requirements
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Ability to resolve guest, supervisor and employee conflicts.
• Ability to obtain Food Handlers and Alcohol Awareness Certification (must comply with State and Brand requirements.

Education and/or Experience: High school diploma or general education degree (GED); or three or more years of progressive experience in Housekeeping and/or Front Office; or equivalent combination of education and experience.

• The following are required: supervisory experience; computer skills, including Microsoft suite of products.
• The following are preferred: Marriott experience, proficiency with Marriott systems.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions. Long hours sometimes required.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.