Job Description
Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.
At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size.
We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.
SUMMARY:
Under direct supervision performs a variety of operational duties in support of business development, sales and delivery processes as well as consultant and client experience. The scope of this position develops from working skill level to proficiency. Learn and develop skills through consultant interactions, onboarding consultant process, an understanding of the staffing industry, client base and increased familiarity with back office policies & procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Exhibit effective communication in person, electronically and/or over the phone with internal and external clients, consultants, field staff members, and corporate partners. Cultivate relationships with field office staff and corporate departments associated with assigned duties.
Acquire knowledge and follow current Field/Vertical Operations (back office), office policies and procedures. Develop an understanding of corporate structure and responsibilities.
Once acclimated, serve as the point of onboarding operations contact for consultants. Explain procedure to collect and complete the ID verification and I-9 processes. Resolve consultant issues or concerns to finalize the onboarding process.
Conduct consultant onboarding and new hire orientation which may include topics such as time entry, general payroll, direct deposit, W-4 instructions, benefits overview, etc.
Utilize electronic tool application for all new hire documents and follows detailed client specifications for consultant background screening and documentation. Maintain filing and record storage systems related to client, consultant, and vendor information.
Validate consultant placement information from sales and delivery team to create placements in system. Coordinate background checks, drug screen test, and other pre-employment related requirements. Ensure paperwork is processed, updated and maintained appropriately.
Answers consultant’s questions. Research and as needed, contact a variety of corporate departments and/or external sources to resolve issues. May assist team members with various items related to follow-up and issue resolution.
Follow established manual and system generated reporting requirements as assigned based on region, market, office needs or for internal Field Operations purposes. This may range from distribution of system generated reporting to manual data entry into established MS Excel based reports.
Develop relationships with all major corporate departments. Communicate professionally with internal & external customers on all aspects of the onboarding process which may include: Great Start, background checks, drug screens, I-9’s, MSP approval, etc.
- May perform a variety of general office support tasks based on local office structure and needs. This may include but not limited to interaction with property management, assignment and tracking of access keys/cards, supply inventory and ordering, interaction with corporate departments related to office equipment and asset tracking, shipping and receiving facilitation, front office coverage, office event planning and other duties as assigned
SUPERVISORY RESPONSIBILITIES:
None required.
KEY SUCCESS INDICATORS/ATTRIBUTES:
Strong customer focus and adaptability to different personality types.
Ability to multi-task prioritize and manage time effectively in a fast paced, changing environment.
Demonstrate strong organizational skills and be detail oriented.
Ability to self-motivate and self-direct.
Demonstrate excellent verbal and written communication skills.
Ability to maintain professionalism when interacting with internal and external customers.
Demonstrate analytical skills.
Proficient personal computer skills with MS Office (Word, Excel, Power Point, Share Point, Outlook).
Commitment and adherence to Firm’s Core Values.
EDUCATION AND/OR EXPERIENCE:
Associates degree preferred and minimum 1 year general office working experience or equivalent combination of education and experience. Basic skills in MS Outlook, Word, Excel, Power Point, and SharePoint. Ability to create forms in Word, Excel tracking worksheets, export files to PDF.
CERTIFICATES AND/OR LICENSES:
None
Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.