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Job Description
In this position, the Dispatcher / Router will use a variety of Routing & Scheduling Software solutions to create and provide effective and efficient schedules for our technicians each day. This person will be responsible for partnering with and supporting the Field Operations teams, Customer Service Associates, and accommodating and overcoming scheduling objections all while creating a great tech/customer experience. They will perform data analysis of plans, resources and territory availability, maintain geographical codes, skills, durations, tech/branch addresses and other items needed to help effectively drive efficiency in our Routing & Scheduling software.