Shop Foreman

Job Scope and Background:

The Foreman will assist the Service Manager with the overall operation of the service department shop in a manner that meets the needs of all internal and external customers.

Basic Functions, Duties, and Responsibilities:

Perform daily administrative and operational activities in the service department to include the following:

• Daily creation of work for shop technicians including acquiring and organizing job preparation technical information.
• Review Shop Technician reports daily for accuracy, appropriate detail, and completion.
• Direct track shop technician (s) daily activity.
• Daily communication with shop technicians on job progress.
• Assist shop technicians as it relates to technical support and parts identification/ lookup.
• Review and sign off on all shop work orders prior to closing.
• Manage the “Open Work Order Report” for shop work orders.
• Gather warranty information for claim filing efforts.
• Capable of creating and presenting a repair estimate or quote for shop work
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Assist in maintaining care and custody of all company owned tooling.
• Communicate progress on shop work including change of scope scenarios to Service Manager and customers for approval.
• Maintain a high level of communication with others within the service department
• Responsible for shop and facility grounds organization and cleanliness.
• Special projects as assigned

• Must have High School Diploma or equivalent, a 2 year technical degree or comparable military training is preferred
• Must have 5 or more years Komatsu Technical experience
• Must have some experience in the supervision of others.
• Must have a good working knowledge of equipment operations and mechanical functions.
• Must have excellent written and oral communication skills.
• Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
• Capable of working with limited supervision / self-starter
• Must be capable of dealing with the various personalities and skill set levels of technicians. Strong organizational skills
• Must be a team player, comfortable in a group setting.
• Ability and initiative for continuous learning.
• Problem solver.
• Capable of initiating follow-up and expediting work.
• Maintain excellent customer relations.
• Must be able to pass a background, physical, and drug screen