Associate - Member Service

POSITION SUMMARY:

The Associate – Member Services at the South Shore YMCA Nature Center is responsible for creating a safe and welcoming experience for all visitors and program participants. Key responsibilities include managing the front desk, answering phone calls and emails, greeting and assisting visitors, processing program registrations, maintaining a clean and welcoming environment, supporting facility bookings, and helping with events and on-site programming as needed. Working closely with the Nature Center Director and teams, the Associate contributes to meeting the evolving needs of the organization and may take on additional tasks as assigned to support the center’s overall mission and operations. 

 

This part-time position (up to 15 hours per week) requires a flexible schedule, including availability for weekday, evening, weekend, and school vacation week programming. 

 

ABOUT THE SOUTH SHORE YMCA NATURE CENTER: 

The South Shore YMCA Nature Center is dedicated to providing natural science education and experiences that energize, excite and commit all generations to appreciate and preserve the environment and our natural resources. 

 

OUR CULTURE: 

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and make a difference. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

ESSENTIAL FUNCTIONS: 

• Greet and assist visitors in a friendly, professional manner while monitoring entry and exit to maintain a safe environment. 

• Answer phone calls and respond to emails promptly, providing accurate information about programs, schedules, and policies or directing inquiries as needed. 

• Respond to inquiries, solve problems, and address concerns in a timely fashion. 

• Process program and event registrations and payments accurately using required CRM systems and established procedures. 

• Maintain a clean, organized, and presentable front desk, lobby, and surrounding areas indoors and outdoors. 

• Open and close the facility as scheduled, including locking and unlocking doors. 

• Monitor program availability and waitlists, and support efforts to promote and fill programs. 

• Assist with programs, events, and space rentals, including setup, breakdown, and on-site support. 

• Monitor radio communications and provide backup support to staff as needed. 

• Follow all safety protocols by understanding emergency procedures and responding promptly and appropriately to incidents; document and report all incidents according to established procedures. Adhere to all YMCA policies and child protection guidelines, and maintain required trainings and certifications. 

• Support the ongoing growth and visibility of the Nature Center by assisting with additional tasks as needed. 

Membership Engagement & Development: 

• Build relationships with and among families and members. 

• Create a supportive community environment, assist in recruiting and engaging new members, and connect members to the SSYMCA's cause. 

 

Volunteer Engagement: 

• Work collaboratively with supervisors to identify volunteer opportunities. 

• Engage volunteers and assist with volunteer training. 

 

Work Schedule & Expectations:

This is a part-time position (up to 15 hours per week) that requires a flexible schedule depending on program and event needs. Availability for weekday, evening, weekend, and school vacation week programming required. 

 

YMCA COMPETENCIES: 

Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs.

People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others. 

Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, plans work, supports fundraising, and adheres to budgeting procedures. 

Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility. 

Education & Experience: 

• Experience in a customer-facing role preferred. 

• Interest in and enthusiasm for nature, animals, plants, greenhouses, gardens, and working with both children and adults. 

 

Technical & Communication Skills: 

• Strong communication, organization, planning, and time management skills, with the ability to work both independently and collaboratively. 

• Strong written and verbal communication, interpersonal, customer service, and business correspondence skills. 

• Proficiency in modern business software: including Microsoft Office Suite and CRM software. 

 

Professional & Interpersonal Skills: 

• High level of professionalism, discretion, and integrity when handling sensitive and confidential information. 

• Strong interpersonal skills with the ability to build relationships across teams, program participants, and community members. 

• Experience working with and understanding diverse populations, including various cultural, linguistic, and socioeconomic backgrounds. 

 

Additional Requirements: 

• Flexible schedule to meet changing program needs, including availability for weekday, evening, weekend, and school vacation week programming required. 

• Must complete all training requirements offered by the Y, including CPR/FIRST AID and child protection. 

 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit or stand for an extended period, walk, lift and/or move up to 30 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity.