Member and Recipient Services Coordinator (Full-time Remote, North Carolina Based)

The Member and Recipient Services Coordinator provides a broad range of customer service functions to individuals that contact the Tailored Plan (TP) Member and Recipient Services Call Center. This position provides general information regarding accessing services in the TP provider network, and on the various functions and processes of TP departments.  This position assures consumers/guardians seeking routine services are referred to services or are transferred to licensed clinicians for clinical screening and triage. Responsibilities and Duties Customer Service & Support

Receive calls from members, recipients, and community stakeholders Provide education to callers regarding all areas of TP functions

Availability a