Front Desk Supervisor

The Front Desk Supervisor for the Inn Complex is responsible for leading front office operations across the Williamsburg Inn, Griffin Hotel, and Colonial Houses. Ensures that the appropriate operating procedures are maintained by leading, coaching and training staff. Provides efficient, courteous and professional assistance for guests in all front office related functions including registration, cashiering, giving needed information and ensuring all check lists are being followed. This role ensures seamless execution of the guest experience across three distinct products, requiring strong operational awareness, inventory management discipline, and service recovery expertise.