Dispatcher, Jackson Memorial Hospital, Patient Transfer Center, Days, 9am -730pm

Department: Patient Transfer Center

Shift details: Full Time, Days, 9am -730pm Alternating Weekends and holidays

Summary

The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS.

Responsibilities

• Receives calls from JHS employees for patient transportation related services. 
• Calls vendors for the proper units for patients discharges. 
• Ascertains pertinent information from the caller to determine level of service transport for the patient. 
• Investigates service inquiries, incident reports, and customer service related issues. 
• Completes daily, weekly, and monthly reports assigned by MTC manager. 
• Works in Microsoft Word and Excel for reporting purposes. 
• Ensures that all contractual requirements are met successfully. 
• Works with other departments to identify emerging trends. 
• Participates in training sessions for Dispatcher Certification. 
• Assists with development of goals and objectives for the department. 
• Performs other duties as assigned. 
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). 
• Performs all other related job duties as assigned.

Experience

• Preferred qualifications include knowledge of medical terminology and prior medical experience, such as work as a medical assistant, EMT, or in a medical office setting.
• Generally requires 0 to 3 years of related experience.

Education

• High School diploma is required.

Credentials

• Non-licensed worker.