Global Patient Partnership Leader - Content & Chapter Excellence
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a member of the Global Patient Network (GPN) team within Roche's Product Development Medical Affairs (PDMA) department, the Content & Chapter Excellence Lead is a strategic role focused on elevating the GPN brand and professionalizing the function’s operational standards. You will serve as the primary architect for how GPN communicates its value and ensures global consistency through standardized training, onboarding, and procedural excellence. By driving the GPN congress strategy, Global Patient Week, and the ongoing maintenance of our functional narrative, you will ensure that the voice of the patient is communicated effectively across the organization. You will also play a critical role in fostering a culture of excellence by equipping patient-facing roles with the tools, training, and governance necessary to succeed.
The Opportunity
GPN Congress & Global Patient Week Strategy: Design and implement a global congress strategy for Patient Partnership at Roche, including content development and speaker preparation, while leading the execution of Global Patient Week to drive internal and external engagement.
Digital Ecosystem & SME Support: Serve as the Subject Matter Expert (SME) for For Patients and Emerald/WebXO, ensuring these platforms effectively serve our patient communities and internal stakeholders.
Annual Report & Narrative Development: Partner with GPN and WPPN to develop high-impact content for the Annual Report and maintain the GPN "message house" and "nutshell deck" to support affiliates in localizing functional narratives.
Training & Onboarding Excellence: Design and deploy the GPN Training Program and provide oversight for the global onboarding approach to ensure new hires in patient-facing roles are equipped for success.
Operational Governance: Oversee the management of the PP Hub and lead the refresh and maintenance of GPN Standard Operating Procedures (SOPs), providing critical input into company-wide SOPs related to the function.
Stakeholder & Affiliate Support: Provide ongoing guidance to local affiliates to ensure alignment with global functional narratives and operational standards, fostering a unified "One Roche" approach to patient engagement.
Who You Are
5+ years of experience in strategic communications and/or organizational excellence within a complex, matrixed global organization.
High proficiency in narrative building, message house development, and executive-level content creation.
Proven ability to design global training programs and manage complex operational frameworks, including SOP maintenance and onboarding strategies.
Strong experience in large-scale event strategy (e.g., congresses, awareness weeks) and digital platform management.
Exceptional ability to partner with diverse stakeholders across GPN, WPPN, and local affiliates to drive alignment and functional excellence.
Skilled at navigating organizational complexity to drive adoption of new standards, building trust, and influencing without direct authority.
Applicants must have native or near-native fluency in professional business English (written and spoken)
The job requires minimal travel (10-15%) and schedule flexibility to serve global time zone
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.