Business Enablement and Data Insights Manager

This role leads the Business Enablement and Data Insight function to drive smarter, faster, and more scalable decision-making across Product & Marketing team.

The position combines process optimization, cross-functional execution, and data-driven insights to enhance business performance, improve efficiency, and support strategic growth.

1. Business Enablement & Process Transformation
   - Lead end-to-end process optimization across Product & Marketing to improve efficiency and reduce complexity
   - Oversee the end-to-end third party managment process, ensuring clear process to ensure timely approvals and execution.
   - Identify operational bottlenecks and drive simplification initiatives
   - Partner with Compliance, Risk, Technology, and Operations to ensure scalable and compliant workflows
   - Build and manage governance frameworks, SOPs, and execution standards
    
2. Data Insight & Performance Management
   - Define key business metrics and build performance tracking frameworks
   - Translate data into actionable insights to support product strategy and marketing decisions
   - Identify growth opportunities and performance gaps through data analysis
   - Partner with data/tech teams to enhance data infrastructure and reporting capabilities
    
3. Capability Building
   - Lead cross-functional strategic capability initiatives
   - Define and drive capability roadmap including automation, tools, and data utilization
   
    
4. Team Leadership
   - Build and lead a high-performing team
   - Develop team capabilities in operational excellence and data-driven thinking
   - Foster a culture of ownership and continuous improvement

• 8–12 years of experience in business operations, strategy, analytics, or consulting
• Strong experience in both process optimization and data-driven decision-making
• Proven ability to lead cross-functional initiatives
• Experience in financial services or regulated industries preferred
• Ability to translate business problems into data insights
• Strong stakeholder management skills
• Hands-on mindset with strategic thinking capability

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.