Systems Engineer

GENERAL DESCRIPTION:

The System Engineer plays a critical role in executing day-to-day support and operations for on-premise and cloud-based server compute, storage and related services and applications. The role supports the build-out of our existing server and storage infrastructure and troubleshoots problems as they arise. The engineer completes mission critical tasks.

EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:

• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering, Systems Management, or a related field.
• Network+, Security+, Cloud, ITIL, Microsoft Server, Microsoft Azure, certifications preferred but not required.
• 3-5 years of recent experience in supporting an environment comprised of on-premise and cloud-based server compute and storage.
• Experience in or knowledge of some of the following technology areas:
  • Windows operating systems
  • Storage area network technologies
  • Virtualization technology (VMware)
  • Backup and recovery concepts and technologies
  • Server hardware installation, network cabling, racking, electrical
  • Supporting and managing Office365, Microsoft365 (365 Services), Azure, Exchange Online, Active Directory (including Entra ID), group policy and Entra ID SSO integration
  • Data center facilities operations (UPS, backup generator)
  • Networking standards and concepts (zones, DMZ, LAN\WAN\DNS\DHCP\remote access, cabling, understanding the OSI model and how to approach troubleshooting in the 7 layers, understanding layer 2 and layer 3 networking concepts)
  • Security controls such as network segmentation, MFA, eMail filters, endpoint anti-malware, endpoint detect and respond (EDR), etc
  • Creating and modifying scripts with modern tools such as PowerShell.
  • Exposure to Linux-based systems and OS
• Working experience with, but not limited to, the following process areas: incident management, problem management, change management, patching, asset management, systems monitoring.

OTHER SKILLS AND ABILITIES

• Organizational skills
• Outstanding verbal and written communication skills, with the ability to translate technical details into business language and relate technical concepts to a business impact.
• Problem-solving skills for networks, applications, and business processes with ability to identify root cause issues.
• Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
• Demonstrated customer service orientation.
• Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.

REPORTING RELATIONSHIPS:

The Systems Engineer operates as part of the dynamic infrastructure team under the Director Infrastructure and Cybersecurity. The Systems Engineer has responsibility for the on-premises and cloud-based server compute and storage and related services, applications, and processes across the 11 companies that constitute High.

ESSENTIAL JOB FUNCTIONS:

Fundamental job requirements which an individual must be able to perform in order to accomplish the basic duties of the job:

• Collaborate with the Client Computing, Network, Cybersecurity, Enterprise Solutions, and Business Intelligence teams regarding server compute and storage related architectures and solutions.
• Assist in requirements gathering, design, implementation, and enhancement of server compute and storage related solutions.
• Oversee server compute and storage related operations including monitoring and management related tools.
• Document and maintain standards, policies, procedures to ensure optimal daily operations are maintained.
• Support the daily operation of the server compute and storage (on-premise and cloud-based).
• Support day-to-day operations functions, including but not limited to:
  • Installing and upgrading hardware
  • Installing, patching and upgrading server operating systems
  • Establishing and deploying Windows Server images
  • Installing, updating, expanding storage area networks and backup pools
  • Implementing, configuring and supporting file sharing services (Windows File Shares, Azure Files and Blob storage, etc.)
  • Maintaining backup and recovery systems and ensuring backups occur successfully.
  • Monitoring performance of systems
  • Applying security patches and updates
  • Troubleshooting and performing root cause analysis
  • Writing custom scripts to increase automation and reduce the need for human intervention
  • Integrating on-premises and cloud-based servers and infrastructure
  • Tracking assets as they are deployed and report progress of deployments and upgrades
  • Creating and deploying Group Policy
  • Configuring Windows Domain Services (DNS, etc.)
• Support the infrastructure to maintain uninterrupted services.
• Support workflow, product rollouts, and schedules to meet SLA agreements with Business Units.
• Make recommendations on hardware and software standards.
• Support the resolution of coworkers’ technology issues.
• Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call.
• Periodically work off hours (nights and weekends) to complete planned operations or project work.

MARGINAL JOB FUNCTIONS:

Duties performed by the job which are not critical to the successful completion of the essential job functions:

• Perform other duties and assignments as required by Director Infrastructure & Cybersecurity.