Job Description
Job Purpose:
- The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.
Key Responsibilities:
- Assist customers in identifying and locating the correct parts and accessories for their needs.
- Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.
- Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.
- Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.
- Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.
- Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.
- Stay informed about new products, industry trends, and advancements in parts and accessories.
- Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Assist in preparing and conducting parts promotions and sales events to drive business growth.
- Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental voluntary insurances available.
- Life Insurance is fully funded by the employer
- Employee assistance program
- Employee discount
- Paid time off
- Birthday day off
- Recognition for longevity
- Parental leave
- Referral program
- Health Club/Recreation Center membership reimbursements
- Employee Team Member Programs and more!
Required Education:
- High school diploma or equivalent is required.
Required Experience:
- Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.
- Proven track record of providing excellent customer service and support in a retail or parts environment.
- Experience with inventory management systems and processes is highly desirable.
Required Skills and Abilities:
- Strong knowledge of automotive or machinery parts and components.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Proficiency in using computer systems and software for inventory and sales transactions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.
- Ability to lift and handle heavy parts and equipment as needed.
- Demonstrated ability to work independently as well as part of a team.