Senior Product Specialist - Content Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Specialist - Content Operations

Services is comprised of a powerful combination of expertise, with products and solutions powered by Mastercard data. At Business & Market Insights organization within the Services, we help organizations understand the broader macroeconomic and market landscape, enabling them to make informed strategic decisions, manage risks, gain competitive advantage, optimize financial performance, and adapt to changes effectively, by offering a portfolio of innovative hyperpersonalised products that leverage new technologies and AI.
Market Trends is one of the core products in this business intelligence ecosystem, built on a universe of market data and payment insights, and supported by a repository of publications focused on payments thought leadership. The Market Trends global product team is seeking a Content Senior Specialist, Product Management to drive our content initiatives and deliver our content strategy. This role is key to fulfilling our value proposition as the authority in payment thought leadership and is crucial to drive forward Market Trends product’s awareness and usage.

Key objective of this role:
• Review thought leadership materials from internal teams to ensure quality, relevance, and customer readiness
• Curate, sanitize, and publish high-quality reports aligned with Mastercard content standards and quality guidelines
• Ensure consistent user experience, visual standards, and go-to-market execution across all published content
• Modernize and reshape content formats into clear, engaging, and impactful customer-facing outputs
• Propose innovative content formatting and presentation approaches to increase customer engagement and usage
• Drive project execution and coordinate effectively with stakeholders, regional teams, and contributors
• Monitor KPIs, generate insights, and support continuous improvement initiatives across content performance
• Lead operational excellence initiatives across MBI platform and product revamps, content pipelines, repositories, metadata management, translations, and publishing processes
• Leverage emerging technologies, including AI, to streamline workflows, improve operational efficiency, and enhance contributor support

Required skills:
• Experience in product management
• Preferred background in the financial and payments industry and willingness to learn more about the industry
• Deep interest and expertise in the payment and technology industry, with strong attention to detail
• Proven track record of collaborating with cross-functional teams to achieve alignment and ensure participation from all stakeholders
• Ability to effectively navigate and understand the Mastercard organization
• Project management skills, including strong communication, planning, prioritization, and anticipation of interdependencies
• Highly organized, with the ability to manage multiple and competing priorities
• Bachelor’s degree in business or equivalent

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.