Dispatch/Router - L2

Job Overview

The Dispatch/Router plays a critical role in supporting the efficiency and success of daily transportation operations. This position is responsible for planning, optimizing, and maintaining delivery and pickup routes using routing software such as RoadNet Anywhere. The Dispatch/Router works closely with Transportation leadership and drivers to ensure efficient route execution, balanced workloads, timely deliveries, and exceptional customer service. This role is ideal for someone who enjoys problem-solving, logistics analysis, and working in a fast-paced environment.

What does your day look like?

Some of your duties may include:

• Develop daily route assignments based on scheduling needs and customer requirements using RoadNet Anywhere.
• Evaluate incoming pickups, deliveries, and route assignments to ensure balanced workloads and maximum productivity.
• Assist the Transportation department with address corrections, route updates, and geographic routing support.
• Respond to driver concerns and road-related issues to maintain operational efficiency and customer satisfaction.
• Perform routine route analysis and assist with planning for new or expanded routes.
• Meet regularly with Transportation leadership to review routing performance and operational needs.
• Monitor productivity and staffing metrics while preparing reports related to workload and operational performance.
• Conduct routine system maintenance within RoadNet Anywhere, including employee numbers, geo codes, service times, and route pass maintenance.
• Assist with special transportation requests and support vehicle utilization planning to match customer needs with the appropriate equipment.
• Coordinate PM scheduling and provide driver support as needed.

Things you need to be able to do:

• Proficiency with RoadNet Anywhere or similar routing software.
• Strong understanding of transportation logistics, routing, and geographic planning.
• Ability to analyze data and make independent decisions regarding workload and resource allocation.
• Strong problem-solving and organizational skills.
• Excellent written and verbal communication skills.
• Ability to provide timely follow-up and support to internal and external customers.
• Ability to sit and process data for extended periods of time.
• Ability to work weekends as needed.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods and perform repetitive reaching and bending movements.

Things that are a plus but not a deal-breaker:

• 3+ years of experience in routing, logistics, dispatching, or transportation operations.
• High school diploma or equivalent required; additional education is a plus.
• Proficiency in Microsoft Office applications, especially Excel and Outlook.
• Experience working in food distribution or fleet transportation environments preferred.

What we think you’ll love about Gourmet Foods International:

• Career Growth: College tuition reimbursement and advancement opportunities.
• Learning Culture: Gain exposure to transportation technology, logistics optimization, and operational strategy.
• Team Environment: Work alongside a collaborative team that supports and motivates one another.
• Fast-Paced Operations: Every day brings new challenges and opportunities to problem-solve.

SCHEDULE: Sunday - Thursday 9:00 AM to 5:00 PM

Bonus, Incentives & Company-Provided Resources

• Eligible for performance-based bonuses tied to individual and company performance.
• Competitive salary based on experience and qualifications.
• Company-provided tools and technology necessary to perform job responsibilities.
• Access to training and professional development opportunities.
• Opportunity to work closely with transportation leadership and logistics teams across the organization.

What else can we offer?

Gourmet Foods Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO) – up to 30 days per year, Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, opportunity to grow within the Company, Employee Discount, and Referral Bonus.

GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be required for the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.

Equal Employment Opportunity

Gourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.