Patient Care Specialist I - Ambulatory

Patient Care Specialist I – Ambulatory
Full-Time | Martinsville, IN

We offer competitive compensation, schedule flexibility, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing national leader in addiction treatment services, providing care across the country and touching the lives of more than 35,000 individuals daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Patient Care Specialist I – Ambulatory (PCS I) at our Martinsville, Indiana location, you will be an active member of a multidisciplinary treatment team providing direct care to patients in a transitional living addiction recovery environment. This role focuses on patient safety, monitoring, interaction, and role modeling while helping maintain a safe, positive, supportive, and structured environment for patients entering and participating in ambulatory treatment.

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Residential Aide / Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) (eligible locations)
• Access to over 600 free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility
• Merit‑based increases
• Commitment to Diversity, Equity, and Inclusion

Qualifications

• High school diploma or GED
• Basic computer skills or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 20%, including patient transportation

Preferred Qualifications

• At least six (6) months of experience working in a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging participation, and applying motivational interviewing techniques
• Promote a trauma‑informed, recovery‑oriented environment through calm presence and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring new patients for safety, ensuring comfort, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, and infection control protocols, including searches, drug screen observation, and heat treatments
• Search patient belongings for contraband and manage valuables according to procedure
• Monitor patient self‑administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure timely, accurate documentation in the EHR and facility records
• Facilitate or support patient activities and recovery support groups
• Support patients in developing essential life and recovery skills
• Assist with meal planning and grocery orders as applicable
• Support aftercare coordination by gathering and documenting basic follow‑up information
• Provide safe and compliant transportation for patients, maintaining accurate mileage records
• Organize and facilitate store runs in accordance with established guidelines
• Maintain a clean and safe physical environment through routine inspections
• Perform duties in alignment with CARF standards
• Maintain required training and certifications
• Perform other duties as assigned

Join our team. Start saving lives today.