Manager, Sleep Lab & EEG Services (Salaried, Full Time)

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. 

Position Summary

The Manager, Sleep Lab & EEG Services provides operational and clinical leadership for hospital-based sleep diagnostic services (in-lab polysomnography and related sleep testing) and electroencephalography (EEG) services. This role is responsible for day-to-day department operations, staffing and scheduling, regulatory and accreditation readiness, quality and patient safety outcomes, equipment and supply management, and fiscal stewardship. The manager collaborates with medical directors, providers, and hospital leadership to ensure timely, accurate testing, exceptional patient experience, and compliance with applicable standards (e.g., Joint Commission and AASM sleep accreditation standards, as applicable).

Essential Position Responsibilities 

• Direct and coordinate daily operations for Sleep Lab and EEG services, including patient flow, scheduling, staffing coverage, and on-call needs as applicable.
• Supervise, coach, and develop technical and support staff; assist with hiring, onboarding, competency validation, performance evaluations, and corrective action in accordance with HR policies.
• Ensure testing is performed according to physician orders and established protocols, including PSG, PAP titration, MSLT/MWT (as applicable), routine EEG, ambulatory EEG, and long-term monitoring workflows supported by the department.
• Maintain readiness for regulatory, accreditation, and licensure requirements; coordinate department policies/procedures, documentation standards, and audits (including AASM sleep accreditation standards, as applicable).
• Lead quality assurance and performance improvement activities (e.g., study quality, scoring/interpretation workflows, turnaround times, patient satisfaction, safety events), and implement corrective actions as needed.
• Partner with Sleep Medicine, Neurology, and other stakeholders to optimize service delivery, clarify test indications, support clinical pathways, and resolve operational issues.
• Oversee equipment, software, and supplies for polysomnography and EEG (including maintenance schedules, troubleshooting, vendor coordination, and capital planning).
• Support accurate charge capture, documentation, and billing workflows; monitor productivity and key metrics and report results to leadership.
• Promote a culture of safety, service excellence, privacy (HIPAA), infection prevention, and patient-centered care for a diverse patient population.
• Serve as a clinical resource during complex studies and escalations, including troubleshooting artifacts, workflow barriers, and urgent coordination needs.

Qualifications

• Education: Completion of an accredited educational program in sleep technology, neurodiagnostic technology (EEG), respiratory therapy, or a related allied health field. Bachelor’s degree in healthcare, business, or a related field is preferred.
• Licensure and Certifications: BLS required. Sleep credential required (RPSGT, RST, or SDS) and/or EEG credential preferred (ABRET R. EEG T.). Additional advanced neurodiagnostic credentials (e.g., CLTM, CNIM) may be preferred based on services provided. 
• Experience: Minimum 3 years’ experience in a sleep lab and/or EEG/neurodiagnostic setting required, including demonstrated proficiency with applicable testing modalities. Prior leadership, charge, or supervisory experience required; manager-level experience preferred.

Work Environment: This position will spend 60% of time sitting performing work in a standard office environment. This position will spend 40% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will be exposed to communicable disease and bodily fluids. This position will serve a culturally and linguistically diverse patient population.

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.