Job Description
Overview
The Lead Patient Care Assistant (PCA) position operates under the supervision of the PCA/MA Supervisor and is responsible for performing all core Patient Care Assistant duties while also serving as a frontline resource and operational support for the team. This role includes bringing patients from the lobby to the appropriate examination room, obtaining and documenting vital signs in the patient chart, and performing simple lab procedures.
In addition to these responsibilities, the Lead PCA functions as a subject matter expert and day-to-day support for team operations. This role bridges staff and leadership by helping ensure workflows run smoothly, addressing questions in real time, and providing guidance to team members to support the delivery of high-quality patient care.
The Team Lead helps stabilize the day. By providing real-time support and clarity, this role ensures both patients and staff experience consistency, efficiency, and care at every touchpoint.
Travel between our Rogers location and three Fayetteville locations is required.
About Northwest Arkansas Pediatrics
Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.
About MANA
Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
Comprehensive Benefits –
-Medical Insurance
-Vision Insurance
-Dental Insurance
-HSA or FSA options with medical insurance
-Voluntary Aflac Accident and Critical Illness
-Employer paid life, long-term & short-term disability benefits
-401(K) match and profit sharing
-Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
-Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
-One-On-One Training and Development: At time of hire with MANA, you
will go through detailed training to ensure you are equipped with what you need
for success in our clinics
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
• Serve as the first point of contact for team questions, escalations, and workflow clarification
• Monitor daily operations to ensure efficiency, accuracy, and patient-centered care
• Troubleshoot real-time issues and remove barriers impacting team performance
• Support onboarding and training of new team members
• Reinforce best practices, standard workflows, and organizational expectations
• Provide informal coaching and feedback to peers in the moment
• Ensure adherence to policies, procedures, and regulatory requirements
• Identify trends, gaps, or recurring issues and communicate them to leadership
• Support quality improvement efforts through observation and feedback
• Act as a liaison between frontline staff and supervisors/leadership
• Escalate concerns appropriately while maintaining a solutions-focused mindset
• Help translate organizational priorities into day-to-day actions
• Acts as a hands on working leader, with 16 hours of designated administrative time each month to support team and operational needs.
• Perform any other related duties as required or assigned.
Qualifications
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines.
Equivalent to four years high school or GED
EXPERIENCE GENERAL
19 to 23 months related experience and/or training.