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Oxford University Press

Customer Service Analyst

Oxford University Press
Western Cape, WC, ZA, 7459Posted Today

Job Description

  • Minimum of 5 years’ experience in customer service.
  • Passed matric/grade 12
  • Proven experience in handling complex customer interactions.
  • Proficiency in CRM, ERP, and telephony systems.
  • Strong understanding of end-to-end order processing.
  • Previous mentoring or quality-checking experience is advantageous.
  • Excellent written and verbal communication skills.
  • High attention to detail and commitment to accuracy.
  • Strong problem-solving abilities and critical thinking.
  • Ability to mentor and support junior team members.
  • Calm, professional manner when handling escalations.

     

    Attributes
     
     
    • Customer-centric mindset
    • Accountability and ownership
    • Collaboration and teamwork
    • Coaching and mentorship ability
    • Integrity and professionalism
     
    Closing date: 01 June 2026
     
     
    Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post based in the Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

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    About Oxford University Press
    5001-10000 employees
    Oxford, GB
    Website