Passenger Service Agent

Job Title: Passenger Service Attendant – Wheelchair Agent

Hourly Rate: $19.36/hr plus tips!!

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Transport passengers safely to and from required locations, remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.

PHYSICAL REQUIREMENTS:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.
• Must be able to get a custom seal (documents required: passport or a real ID)
• Must have reliable transportation
• Must have a reliable email and telephone number for contact.
• Ability to read, write, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.