Senior Software Development Engineer – Agentic AI & Messaging Platforms

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
We're looking for a Senior Software Development Engineer to design and build intelligent messaging and Agentic AI systems on Google Cloud Platform. You'll work on platforms that deliver billions of patient communications annually - developing AI-powered conversational flows, scalable messaging infrastructure, and compliant communication pipelines across SMS and RCS channels.
 

Responsibilities

• Design, build, and operate production Agentic AI systems using Vertex AI, Gemini models, and GCP-native tooling

• Develop and maintain enterprise SMS and RCS messaging services - routing, delivery tracking, opt-in/opt-out handling, and vendor integrations

• Implement and enforce TCPA compliance controls including consent management, suppression logic, quiet hours, and audit logging

• Build event-driven, cloud-native architectures on GCP (Pub/Sub, Dataflow, Cloud Run, GKE, BigQuery)

• Collaborate with ML engineers to integrate RAG pipelines, tool-use agents, and LLM-based workflows into messaging products

• Participate in on-call rotations; drive reliability improvements through SLIs, SLOs, and blameless postmortems

Required Qualifications

• 5+ years of software development experience with production-grade systems

• Proficiency in one or more of: Node JS, Python, Java, or Go

• Hands-on experience with GCP services — Pub/Sub, BigQuery, Cloud Run, GKE, or Vertex AI

• Experience building or integrating SMS/RCS messaging systems (10DLC, short codes, toll-free, or carrier APIs)

• Familiarity with TCPA compliance requirements and consent/opt-out system design

Preferred Qualifications

• Experience with Vertex AI Agent Builder, LangChain, LlamaIndex, or similar agentic frameworks

• Knowledge of RCS Business Messaging (RBM) or Google Jibe APIs

• HIPAA-aware development practices in a health care environment

• GCP Professional certifications (Cloud Developer, ML Engineer, or equivalent)

• Experience with real-time streaming (Pub/Sub, Kafka, Dataflow)

Education

Bachelor's in Computer Science or related field required; equivalent experience considered.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.