Operations Support Specialist

WHAT YOU’LL BE WORKING ON

• Handling operational and documentation-related requests from partners and merchants
• Preparing and processing supporting documentation for verification and partner-related cases
• Managing ongoing operational workflows and request queues
• Monitoring deadlines, statuses, and follow-ups for active cases
• Collecting and organizing information related to chargebacks, refunds, and partner requests
• Supporting high-volume operational tasks in a fast-paced fintech environment

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• Previous experience in operations, support, back office, fintech support, payment operations, or similar roles
• Ability to work with large volumes of operational and documentation-related tasks
• Strong attention to detail and organizational skills
• Ability to quickly learn internal tools and processes
• Analytical and process-oriented mindset
• Comfortable working in a fast-paced environment with changing priorities
• Strong communication skills
• Fluency in russian and at least B2 English

 

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Health insurance coverage
• Remote work
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture