Job Description
Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction Lead leaders to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for all customer interactions within aligned branch locations. Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition. Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence. Lead Branch Leaders in their understanding and commitment to live the Grainger values. Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence and exceeding customer expectations. Work with Grainger Real Estate and Finance to ensure optimal utilization of current and future branch locations. Work with Finance to provide the necessary analysis and planning to determine future network configuration and design. Provide leadership on analyzing and managing the district by balancing cost and service to achieve customer satisfaction. Work with branch leaders to identify potential solutions for growing counter and will-call sales volume. Lead branch leaders in the development of flawless counter and will-call customer execution. Provide leadership and coordination of special local market services. Analyze and manage district customer satisfaction levels. Analyze and manage district level branch real estate decisions. Collaborate with Internal Audit on compliance issues and process improvements. Ensure the support of sales growth through flawless execution of counter and will-call transactions Builds and fosters a strong continuous improvement culture within the district by challenging the status quo, making problems visible and promoting tools/ methodologies to identify and reduce waste to build standardization and operational excellence within the region. Select, develop, coach, train, and retain a diverse leadership team Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning. Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement.