Application Specialist - Location: Poplar Bluff Office

Job Purpose

Provide outreach and education to current FCC clients on accessing insurance options through the Missouri Eligibility & Enrollment System (MEDES). Assist clients with exploring coverage options, reapplication, redetermination, and other related needs. Educate clients on maintaining and effectively using health insurance for services at health centers.

Qualifications 

• High school diploma or equivalent required. 
• Preferred experience with health insurance processes, including applications, eligibility determination, appeals, and filing procedures. 
• Strong written and verbal communication skills. 
• Effective time management and organizational abilities. 
• Ability to manage multiple tasks simultaneously in a fast-paced environment. 
• Proficient computer skills.
• Strong interpersonal skills and ability to work well with others.

 Core Job Duties

• Provide outreach and education to clients regarding health insurance options and proper usage. 
• Assist clients with the enrollment process, redetermination, and required components for eligibility determination. 
• Maintain up-to-date knowledge and proficiency in MEDES, including application processes and eligibility standards. 
• Accurately enter required eligibility information into the MEDES portal and process applications for determination. 
• Support backlog processing of applications as time permits when not handling FCC-related tasks. 
• Collaborate proactively with programs and supervisors to identify and encourage enrollment among eligible individuals.
• Adherence to all applicable evidence-based practice models. 
• Orally communicate information effectively and accurately. 
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care. 
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.