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Job Description
Summary of Position:
Your title will be Technical Program Manager, and you will report to the Company’s VP of Project Management Office
Working schedule:
This is a full-time position requiring working onsite at customer premise located in Raleigh, NC, or Greensboro only when appropriate and approved by customer. The role requires 4 days in office and 1 day per week can be remote. Working hours will be Monday through Friday 8am to 5pm EST. Employee will be expected to support customer and programs off hours when appropriate. Travel to Quincy MA headquarters or other offices will be required for onboarding, training, and customer on sites / QBRs .
Duties and Responsibilities:
- Program Management for USPS a premier Platinum Account at Granite
- You will provide expertise around the management of a currently deployed SDWAN solution that is actively adding 100s of locations per week. You’ll get into the weeds of our technologies that are deployed in this customer environment. You will log into Fortinet & Cisco infrastructure, make changes, and interface with internal and external ticketing systems. You are the project authority for Granite supporting this customer and will interact directly with our customer to help them operate and optimize their networks and understand
- You will Interact with engineers, technicians, project managers and senior management daily, run meetings, create, and maintain timelines, and keep large, diverse groups informed of progress and obstacles
- You will Lead, Mentor, and Audit internal Granite teams currently executing a number of large-scale project initiatives for USPS
- TIPNE – Phase 1,2,3 – Access and SDWAN
- LAN Wireless SDC, Plant, Retail – Wifi & Switching
- POTS replacement - Epik
- IPV4 – IPV6 transition
- Pro Services
- Assist in new solicitations and ensure they are responded to in a timely manner
- Ensure resources are working cross department and assisting each other when necessary even if the given task is not in their primary job function
- Ensure all aspects of PMO principles are reviewed and improvements implemented to ensure Granite is delivering world class customer experience
- Project Plans
- Risk Registers
- Proper Change Control
- Conduct a thorough technical project review to identify lessons learned and areas for improvement for future projects
- KPIs - Optimize currently monthly reports on the overall network development program status across teams and track adherence to MSA’s. SLA’s, and work to improve overall adherence when necessary.
- Provide regular progress updates on strategic network implementation plans to executive leadership and stakeholders internally and externally
- Account Management (Premier)
- Project Management (PMO)
- Design and Network (Engineering)
- Day 2 Support (NOC / Managed Services)
- IT Support
- Build strong relationship with key USPS stakeholders
- Position yourself with USPS leadership and nurture current and future business relationship with the customer
- Provide technical and industry expertise in order to position Granite in the best position to increase services and offerings with the Client
- Goals you will be measured on
- Overall Client satisfaction via independent audit
- Growth of the client in current awarded solicitations
- Winning new solicitations
- Ensuring all Granite resources working on the account are fully utilized and during downturns and or increased in workload, reporting this to Executive management to shift resources