Customer Service Engineer

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com

Textron India Private Limited in Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve customers of Textron Inc. (NYSE: TXT) around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. We provide engineering and design services including but not limited to drafting, computer aided design, computer aided engineering, solid modeling, finite element analysis, sourcing, business development, marketing and other related activities and services in relation to the above sectors. For more details please visit www.textron.in

About the Business Unit:

Thinking above and beyond is what we do. For more than 80 years, we’ve been reimagining the experience of flight – and where it can take us. We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were aboard NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of on-demand mobility.

Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront. For more information, visit

www.bellflight.com

Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc). 

Provide expert consultation to maintain, repair, and upgrade Bell aircraft. Provide hands-on maintenance for Bell-owned aircraft during trade shows and demonstration tours. Develop and conduct presentations on maintenance-related topics to customers at conferences. Collaborate with all functions within Bell (Spares, Warranty, PSE, Engineering, etc) to address customer needs. 

Represent the Bell brand by striving for positive customer experiences using effective communication and exhibiting Bell values. Provide a communication channel to the commercial business to ensure organizational alignment around continuous improvement and customer intimacy. Promote safe aircraft maintenance and operation.

Strong Customer Service mindset.

Regularly communicate with regional sale leaders to ensure customer needs are understood and to promote new aircraft and aftermarket sales. Promote use of Bell parts and services.

This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.

This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.

At least 50% travel is required

Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc). 

Note: These statements are intended to describe the general nature of the job and are intended to be an exhaustive list of all responsibilities, skills and duties.

• Cultural experience within the area preferred
• 10 years of hands-on helicopter maintenance experience. At least 5 years on Bell models preferred.
• Hold a regulatory body certification such as an FAA Airframe & Powerplant license
• Candidate must read, write, and speak English fluently. A second language proficiency, preferably TBD, is required.
• Must be able to travel with short notice and on weekends as needed.
• Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG)
• Must live in or be able to relocate to the service area indicated
• Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
• Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in TBD environments.
• Director of Maintenance or Chief Inspector experience desired