Project & Product Operations Associate (onsite)

Location: Newtown, CT

Newtown Savings Bank is seeking an individual with strong analytical, organizational, and problem‑solving skills for the role of Project & Product Operations Associate. The Associate plays a key operational and analytical role within the Project Management Office (PMO) supporting the successful execution of internal initiatives, enterprise tools, and process transformation efforts across the Bank.

This role blends project management execution internal product ownership of internal platforms and tools, and change management support, serving as a central point of coordination between business stakeholders, technology teams, and operational partners. This role is responsible for ensuring initiatives are delivered in a controlled, well‑documented, and repeatable manner, and exercises independent judgment in prioritizing work, resolving issues, and aligning delivery with governance standards and strategic objectives. The role carries ongoing accountability for the effectiveness, adoption, and continuous improvement of assigned internal systems and tools.

In addition, this position assumes operational ownership for specific enterprise functions, including the oversight and governance of the Bank’s equipment and infrastructure inventory. These responsibilities are carried out concurrently with active project deliverables and require sustained accountability beyond project timelines. 

This is an onsite opportunity at our Corporate office in Newtown, CT. The role has a remote option of one day per week.

PRIMARY RESPONSIBILITIES

Project Delivery, Product Ownership, and Change Management

• Coordinate and support medium‑ to large‑scale internal projects and cross‑functional initiatives related to technology platforms, operational systems, and process improvements.
• Help with PMO execution by supporting planning, scheduling, dependency management, risk and issue tracking, escalation, and status reporting across multiple concurrent initiatives.
• Support internal product ownership and lifecycle activities for enterprise tools and platforms, including requirements definition, backlog support, testing coordination, release readiness, and post‑implementation review.
• Provide support to organizational change management efforts, including stakeholder analysis, communications planning, training coordination, readiness assessments, adoption measurement, and reinforcement activities.
• Develop, maintain, and enhance project documentation, including schedules, workflows, decision and issue logs, risk assessments, and standard operating procedures.
• Analyze project performance, operational data, and user feedback to identify gaps, inefficiencies, or risks, and recommend data‑driven improvement actions.
• Collaborate cross‑functionally with business partners to ensure initiatives align with governance requirements, regulatory expectations, and business priorities.
• Support end‑user readiness and enablement through training coordination, onboarding support, knowledge transfer, and post‑deployment monitoring.
• Exercise independent judgment in balancing project demands with operational responsibilities, and escalating risks or issues as appropriate 

Enterprise Equipment & Infrastructure Inventory Management 

• Own and oversee the ongoing operation, accuracy, and governance of the Bank’s enterprise equipment and infrastructure inventory.
• Maintain accurate, timely, and audit‑ready inventory records across the asset lifecycle, including acquisition, deployment, transfer, and retirement.
• Serve as a functional owner for inventory management processes and supporting tools, governing changes, access, data standards, and issue resolution.
• Partner with IT, Operations, Finance, and Compliance to support asset tracking, refresh planning, cost visibility, risk management, and audit inquiries.
• Develop reporting and metrics related to inventory status, accuracy, and lifecycle trends, and recommend improvements to controls or processes as needed.
• Ensure inventory management practices align with internal controls, regulatory expectations, and audit requirements, and serve as a primary point of contact for inventory‑related inquiries or reviews.

PMO & Operational Maturity

• Support the standardization and continuous improvement of PMO practices, templates, and reporting.
• Provide functional guidance, knowledge sharing, or informal mentoring to peers or less‑experienced staff, as appropriate, contributing to overall PMO effectiveness.

POSITION REQUIREMENTS

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field. 
• 0-3 years of experience in project coordination, operations management, systems support, product support, or a related cross‑functional role. 
• Demonstrated ability to multi-task
• Proven ability to own and sustain ongoing operational responsibilities in parallel with project‑based work. 
• Strong written and verbal communication skills, with the ability to convey complex information to both technical and non‑technical audiences. 
• Strong analytical, organizational, and problem‑solving skills, with attention to detail and follow‑through. 
• Ability to exercise sound judgment, identify risks or dependencies, and proactively recommend improvements.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.