Job Description
Job Title: Quality Control Training Manager
Department: Service Contracts
Reports To: VP of Service Contracts
FLSA Status: Exempt
Prepared By: Human Resources Director
Approved By: V.P. of Human Resources
Summary:
Responsible for ensuring a consistent level of performance across all contracts, through training and assessments based on standards defined in the Scope of Work and the customer’s expectations
Essential Duties and Responsibilities:
Work under the direction of the Quality Control/Training Manager and in conjunction with the Division Operations Manager, scheduling contract site visits to ensure that all employees are adequately trained in the safest manner to perform job procedures. Contribute to the review of procedures/work instructions.
Ensure division employees receive all required training, including, but not limited to, orientation, ongoing, and annual. Follow up when training is not completed. Maintain training records.
Maintain the training database and provide periodic reports to supervisors and managers.
Assist supervisors and managers with training needs identified by the account or through the Corrective Action/Preventive Action program.
Support Goodwill’s Safety Program by distributing and collecting monthly safety training.
Assist Quality Control/Training Manager with the development and maintenance of other elements of the Service Contracts’ Quality Management System as required.
Manage inventory records for all accounts using CompuClean.
As needed, manage equipment maintenance and repair records using CompuClean.
Maintain a resource library of MSDS, training materials, videos, audio tapes, and forms related to the building maintenance industry. Keep an index.
Practical working knowledge of Microsoft Office, particularly Word and Excel, is required. Correspondence, reports, and memos, as well as detailed spreadsheets involving training, will be required.
Other duties may be assigned by the Quality Control/Training Manager, ensuring that employees are adequately trained in the safest and most effective job procedures.
Education and Experience:
A BA degree in business or a related field is required, but on-the-job experience will be considered. Training experience preferred.
This position requires a high level of communication skills, including training line workers, supervisors, and managers, as well as maintaining a positive relationship with customers. Strict attention to detail and a high degree of accuracy is required for the collection and maintenance of data acquired by the person in this position.
Certificates/Licenses/Registrations:
Valid State of Florida Driver’s License and a clean driving record.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.
Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens attentively and requests clarification when needed; responds well to questions; demonstrates effective group presentation skills; and participates actively in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; tailors writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Plans for additional resources, sets goals and objectives, organizes or schedules tasks for others, and develops realistic action plans.
Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of their status or position; accepts responsibility for one's actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines, reports potentially unsafe conditions, and uses equipment and materials properly.
Language Skills
Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Other Skills and Abilities:
Read, write, and communicate effectively in English, Spanish, is a plus, but not required. Strong math aptitude essential.
Appearance/Personality:
Professional, upbeat, energetic, takes initiative, dependable, accurate, and takes pride in work.
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.