Job Description
Bring Your Passion for Hospitality to the Coast
Step into a role that defines the guest experience at Oceana Santa Monica, the #1 Hotel in Los Angeles, as voted by Travel + Leisure. Following a $35-million transformation, our intimate, all-suite, oceanfront hotel continues to set the standard for refined luxury and personalized service.
At Hotel Oceana Santa Monica, we believe exceptional service begins the moment a guest arrives. We’re looking for a dynamic, service-driven Bellman & Valet to join our front-of-house team and help deliver an elevated, seamless luxury experience from arrival through departure.
About the Role
As a Bellman & Valet, you create the first and last impression for our guests. You will provide personalized service, ensure smooth arrival and departure experiences, and uphold the highest standards of luxury hospitality.
This role is ideal for someone who is energetic, attentive, and takes pride in delivering thoughtful, detail-oriented service.
What You’ll Do
- Greet guests warmly upon arrival and provide a welcoming first impression
- Assist with luggage handling, storage, and delivery to guest rooms
- Escort guests to their rooms and provide a brief orientation of amenities and services
- Safely park and retrieve guest vehicles (manual and automatic transmission)
- Maintain accurate valet records and ensure secure handling of vehicle keys
- Provide recommendations on local attractions, dining, and transportation options
- Coordinate transportation requests, including taxis and rideshare services
- Maintain cleanliness and organization of the entrance, lobby, and valet areas
- Support front office and other departments to ensure seamless guest experiences
- Handle all guest belongings with care, professionalism, and attention to detail
What You Bring
- Previous hospitality, valet, or customer service experience preferred
- Valid driver’s license with a clean driving record
- Ability to safely operate guest vehicles
- Strong communication and interpersonal skills
- Professional demeanor with a guest-first mindset
- Knowledge of the Santa Monica / Los Angeles area preferred
- Ability to work efficiently in a fast-paced environment
- Strong reliability and attention to detail
Schedule & Expectations
- Flexible schedule based on operational needs, including mornings, evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 lbs
- Ability to work indoors and outdoors in varying weather conditions
- Must maintain professional appearance in accordance with hotel grooming standards
Benefits & Perks
- Competitive medical, dental, and vision benefits
- Basic life insurance
- 401(k) with auto-enrollment after 60 days
- Paid time off, including vacation, sick leave and holidays*
Why Oceana
Hotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating beautiful, welcoming spaces and delivering luxury hospitality at the highest level, we invite you to apply.
Apply Today
Submit your application and watch your phone and email for next steps in our hiring process.
*New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.
Evergreen Posting Notice
This is an evergreen job posting intended to build a pipeline of qualified candidates for current and future opportunities. We may not have an immediate opening at the time of your application, but we review all submissions on an ongoing basis and will reach out if your background aligns with an available role. We encourage you to apply to be considered for upcoming positions.
Required Skills and Abilities
- Valid driver’s license with a clean driving record
- Ability to safely operate guest vehicles
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, high-contact hospitality environment
- Commitment to professionalism, reliability, and guest service excellence
- Prior hospitality, valet, or customer service experience
- Knowledge of the Santa Monica / Los Angeles area
Education and Experience
- High school diploma or GED, or equivalent work experience
- Prior valet and/or bell service experience preferred but not required
Physical Requirements
- Expected work hours: Flexible availability, including early mornings, evenings, weekends, and holidays based on occupancy levels
- Travel: None
- Work environment and physical demands:
- Ability to lift and carry up to 50 pounds
- Ability to stand and walk for extended periods
- Ability to work indoors and outdoors in varying weather conditions
- Ability to safely operate vehicles and navigate the property
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions
- This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periods
This job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change at any time, with or without notice.
Employment may be contingent upon successful completion of a background check and/or motor vehicle record review, where job-related and permitted by law.
Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring.