Service Advisor

FUNCTION- SALES

• Ensure that customers receive prompt, courteous, and effective service
• Drive the sale of technicians time to meet departments sales forecast
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience
• Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.

• Possess phone skills for both employee and customer interactions
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, professional and courteous
• Be committed to 100% customer satisfaction