External Job TitlePoker Floor Supervisor - Maryland

Why We Need Your Talents:

The Poker Floor Supervisor plays a crucial role in ensuring the integrity, efficiency, and overall success of the Poker Room by overseeing daily operations and supporting a seamless gaming experience. Your ability to lead dealers, enforce gaming regulations, and provide exceptional guest service helps create a safe, fair, and engaging environment for every player. Through strong decision‑making, attention to detail, and a commitment to upholding Live! Casino & Hotel’s high service standards, you help protect company assets, resolve guest concerns, and maintain the professional atmosphere that keeps players returning.

Where You'll Make an Impact:

• Review staffing levels to maintain operational effectiveness
• Controlling cards and equipment
• Responsible for the supervision and performance of the poker dealers 
• Development of staff, evaluating, hiring and training
• Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments
• Review poker room activities and promotional status with Director of Poker
• Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
• Excellent customer service
• Ensure the safety and security of guests and employees
• Other duties as assigned

Skills to Help You Succeed:

• Ability to analyze and interpret departmental needs and results
• Ability to solve complex problems
• Knowledgeable of specified games and gaming regulations
• Ability to add monies and chips
• Good public relations/guest service skills
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Ability to accurately complete paperwork and forms
• Complete, perform and understand basic mathematical functions
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
• Complete knowledge of all facilities available to guests on property. 
• Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
• Ability to maintain mental concentration for significant periods of time
• Basic computer skills 
• Management abilities demonstrated in managing the Poker Room operations
• Maintain interpersonal working relationship among all personnel
• Oral and written communication skills
• Willingness to assume responsibility relative to the performance of the table games
• Obtainment of departmental budget and goals
• Effective managing of the staff
• Accuracy in completing assigned duties, paperwork, and reports
• Knowledge of state gaming laws and regulations 

Must-Haves:

• One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
• Technical school education in dealing specified games
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency. 

Physical Requirements:

• Must be able to carry a tray.
• High volume, 24, hour liquor and beverage service.
• Loud, high-energy work environment.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.